Dear users of AOL.com and COX.net e-mails! You might not be getting our Customer Support e-mails due to some reasons (you
blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/
AOL/COX is blocking your correspondent’s provider from sending mail due to complaints
of abuse, etc). Such problems affect our service because our communication can
be blocked and we are not able to get in touch with you regarding your purchases.
Therefore, please make sure our messages get through. For AOL users having problems
with mail being delivered, we kindly advise to follow the links listed below for
further assistance: http://postmaster.info.aol.com/faq/memberfaq.html#nomail http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL/COX Customer support.
What is different about Euro-cig.com and why should I purchase online?
Our products are guaranteed to be of the highest quality and manufactured only
by the original manufacturer. Unlike other internet sites that sell cigarettes
online, we offer the best products on the market today and at great prices. Since
we receive all our products directly from the manufacturer, we can supply the
best cigarettes at the lowest prices. We guarantee our customers satisfaction
every time and with minimum hassle and effort in online ordering.
Having placed an order, how will I know that my order has been accepted?
Upon receipt of your confirmed order an email confirmation is sent to the email
address you gave when you joined. You are then informed by email when your payment
is accepted, which allows us to process your order.
To pay online is sure?
To ensure the best security for our customer’s, we guarantee that all information
is transmitted with the most secure and efficient encryption protocol available,
128 bit SSL. In addition, customer’s must provide their credit card ID number,
the 3 digit security code on the back of the credit card in order to verify that
the credit card being used is in the possession of the customer; a means used
to protect our customer from online fraud.
What is the Credit Card ID?
The card ID (as shown in the pictures below) is a 3 digit security code that
is printed on the back of your credit card. The card ID protects you from online
fraud by verifying that you are in possession of the card you are attempting to
use.
What if the brand of cigarettes I am interested in is not listed as one of the
options?
Here at Euro-cig.com we always do our best to provide the products that our customers desire. Therefore,
if you can’t find the brand you’re looking for, please e-mail us and we will look
into supplying your preferred brand of cigarettes.
How often can I place an order?
You are in charge of the frequency of your cigarette orders, as long as they
are intended for your own use. We have an automatic ordering service, which would
let you automatically receive cigarettes, at a frequency of your choice, without
the need for you to order.
Can I buy large amounts of cigarettes at Euro-cig.com?
The number of cigarettes that can be purchased at Euro-cig.com is left to the discretion of the users who must be aware of the laws in force
in their country and the sanctions in which they may incur if their intention
is to resell “duty free” cigarettes.
How are legitimate cigarettes sold at such low costs?
Our prices meet those of duty free prices because we sell them close to production
price. Therefore our prices are cheaper than your local retail price. These products
are duty paid. We do not carry the cigarettes, nor do we sell cigarettes. We provide a service
at which we will purchase cigarettes for you, the consumer at a very cheap price!
How can the cigarettes on sale at Euro-cig.com be tax free?
The cigarettes on sale at Euro-cig.com can be tax free because they are sold from a BONDED WAREHOUSE. This term is
used to indicate goods which are not subjected to taxes in the source country.
See: General Info Customs for further information.
Are you selling these cigarettes?
No. We neither carry the cigarettes sold on this site nor do we directly sell
the cigarettes. We have an established relationship with a bonded warehouse in
Netherlands Antilles that allows us the best pricing. We are simply providing
a service to our customers by purchasing the cigarettes at discount prices.
By which mail courier are the cigarettes shipped?
We ship our cigarettes with standard mail and therefore you may receive your
order either to your address or to your local post office (depending on the services
provided by your local post office). If the package has arrived to your local
post office, they will inform you to collect your parcel at no additional cost.
What should I do if I have to pay duty tax to receive the goods?
This is your own decision. Since we cannot guarantee that duty tax will not be
charged world-wide, you can: – pay duty tax and collect the parcel; – reject the parcel which will be returned to us and ask for your money back.
See also: Sales Policy
How can one be kept updated on your special offers and new products?
To stay up to date about whats new and special offer on Euro-cig.com, you can sign up for our Newsletter. You can unsubscribe at any time.
What if I have a question for which I cannot find the answer?
If you have been over the website and the FAQ in detail and still have an unanswered
question, please send us a message CONTACT PAGE or use Customer Feedback or Cigarettes Support Online. We will reply as soon
as possible.
In other words, will I commit a criminal offense if I buy more than for personal
use?
No. Purchasing in itself is not a criminal offense. A regular customs declaration
is attached to each parcel stating the contents and the corresponding value. Since
these mailed consignments for value, weight and dimensions are not subject to
customs, the declaration is a regular importation request. The answers to the questions that are displayed on this page should in no way
shape or form be considered to be a legal recommendation. Our company will not
be held liable for any damages of any kind caused directly or indirectly from
the product, the use of the product, and from any third party.
