Client information is only used when necessary and in order to process the customer’s
order. All information pertaining to client is transferred over Secure Socket
Layer connections. We guarantee privacy to all our customers, we assure that no
information is made available to any government agencies or additional companies
and we are acting as sales agent. Since we are located in Europe, we are not obligated
to provide information or data concerning our customers to any government officials.
The purchaser accepts the following general conditions of sale when he/she places
an order on this website. The customer certifies having reached the legal age of majority in his/her country
of residence at date of purchase. He/she undertakes to provide his/her true identity
at time of placing the order. Moreover, in order to benefit from the provisions of European law (in particular
the Single European Act of 14 February 1986 and Article 8 of Directive 92/12/EEC
of 25 February 1992), the products purchased must be intended for personal use.
The products ordered are only for personal use and should not be resold. We are
not to be held responsible for any damages that may be inflicted as a direct or
indirect result of the use of our products by the customer or any other party.
The customer is responsible for issues relating to the delivery or taxation of
their order and the laws applied to them. The cigarettes on sale at Euro-cig.com can be tax free because they are sold from a BONDED WAREHOUSE. This term is
used to indicate goods which are not subjected to taxes in the source country.
Products are stocked in the free zone of the Customs. carries out all the
logistic activities here (storage, book format packing, labeling, shipping, etc.). Since we cannot guarantee that duty tax will not be charged world-wide, in case
of request for duty tax, you can: – pay duty tax and collect the parcel. – reject the parcel which will be returned to us and ask for your money back.
Placing an order
Orders are placed on this website. The sale is concluded when the purchaser has
confirmed his/her order and payment, after having accepted these general conditions
of sale. The website operator reserves the right to change offers and the Websites conditions
of sale at any time. Such a decision shall not, however, affect orders already
confirmed by customers. In order to facilitate delivery, the purchaser must provide complete and correct
contact details at the time of order.
Our cigarettes come with a 90-day freshness guarantee. We promise that you will not receive cigarettes more than 90 days old. If you
find cheaper cigarettes on other websites, chances are they are at least 180 days
old and have a stale taste. With Euro-cig.com, you will always receive cigarettes at the height of freshness.
To ensure the best security for our customer’s, we guarantee that all information
is transmitted with the most secure and efficient encryption protocol available,
128 bit SSL. In addition, customer’s must provide their credit card ID number,
the 3 digit security code on the back of the credit card in order to verify that
the credit card being used is in the possession of the customer; a means used
to protect our customer from online fraud.
Confirmation of payment
When payment has been made, the customer will receive a confirmation of validation
/ non-validation of the transaction within 24- 48 hours. An email is then sent
to the customer informing him/her of the status of the order. If the transaction is accepted by the payment center, the order is then processed. If it is rejected, the customer is informed that the order has been canceled.
Dispatch and receipt of orders
Usually all the orders are shipped in two or more parcels. If more than one package (carton) is ordered, there may be more than one delivery date; packages do not always arrive on the same day, though shipped on the same day and may be received in intervals within our guaranteed delivery time period. Furthermore, cartons are carefully packaged and sealed in a specially designed box to ensure that no damage is caused to the product.
We ship all over the world. Our average delivery time is 12-15 days. The packages are sealed and cannot be opened for postal inspection.
Your complete shipping address is very important!!! If you fill in an insufficient address your order may be delayed. You can check out your order status using our system (go to contact us ). You’ll receive a confirmation and a link for tracking purpose by e-mail.
Shipping Cost: $ 8 per 1 carton for shipping worldwide.
The satisfaction or refund warranty
Euro-cig.com guarantees you a repayment of 100% of the amount paid for buying the cigarettes
and for shipping in case of any reason of dissatisfaction of our clients. The procedure for repayment is as follows: as law dictates regarding the purchase
by mail, the buyer has at his disposal 30 days in case he wants to return the
package. The product must be in its original packaging and has to be returned
quoting the order number. The client should first inform us about returning the
package to the sender. If the payment was made with a credit card, the repayment
will always be made to the credit card that you used. If the payment was made
from a bank account, the repayment will be made to your bank account and the expenses
for the bank transaction will be charged to the buyer. The money back guarantee
will not applied in the event of Customs seizure and of reshipment.
Very important: The cigarettes on sale at Euro-cig.com are for personal use only. Reselling the products may be a criminal offense.
Guarantee of confidentiality
Data about the Websites customers shall remain entirely confidential, with confidentiality
guaranteed by the provisions of European legislation. Under no circumstances will
customers details be disclosed to any third party. Information on customers is solely intended for the proper processing of orders.
Euro-cig.com does not support, imply or suggest in any way the non-payment of federal taxes
or individual sales taxes. A customer who purchases tobacco and/or alcohol products from foreign companies
becomes the importer. It is the importer’s responsibility to assure that the products
comply with import regulations. Euro-cig.com suggests consulting with your local tax office. As the buyer / addressee, you
are fully liable for the importation of the products purchased on this site. Products
sold by the seller are under customs bond. When the buyer purchases the products
he/she officially instructs the seller to ship the products on his behalf to the
destination provided by the buyer. The shipment of tobacco products is legal in the USA, according to the Universal Postal Convention dated September
15, 1999. United States, Switzerland and Germany are among 189 member countries,
which consent the provisions of this international law. Purchasing duty-free or tax-free cigarettes may not be approved by your local
authorities. The buyer may not abide by various U.S. state, federal law or international
Attention U.K. customers: we are registering some problems in shipping to U.K.; some parcels are seized
from Customs. We are not responsible and you have no title to claim for this event.
In shopping on our site you declare to know this problem and you have no right
to ask refund or claim in this event. We cannot be considered responsible of anything
in this event. By purchasing cigarettes you identify yourself to be at least 18 years old or legal smoking age in your
State. So if you are under the legal smoking age, please do not place an order.
Before Purchase order, please ensure that importing cigarettes by mail order or
internet is allowed by your country or State law. Any confiscated or returned
back item by custom office will not be refunded. By ordering and checking the agreement box of our website you declare that you have read, understood,
agreed, and accepted the terms and conditions of this document.